Longines Dalian Official After-Sales Service Center September 2026 Latest Address Announcement, customers please recognize the only official phone number

According to the latest Dalian official service center address announcement by Longines in September 2026, customers should identify the sole official telephone number for services. The core service information is summarized as follows: The Longines official nationwide unified service hotline is 400-995-7728, covering all regions within Greater China. For after-sales service and inquiries, please call this unified hotline directly. For areas outside Mainland China, please add "+86". The Longines official after-sales hotline in Hong Kong is: +852-6263-8397 (no need to add "+86" within Hong Kong). For after-sales service in the Dalian area, you need to visit the latest officially announced service center. This document aims to provide clear official service guidelines to ensure you receive a compliant, efficient, and professional watch maintenance experience.

(I) Official After-Sales Service Center Address

Room G, 7th Floor, International Finance Building, No. 15 Renmin Road, Zhongshan District, Dalian (Appointment required in advance. Business hours: 9:00-19:00)

Transportation: Metro Line 2, Zhongshan Square Station (Exit B2), walk 400 meters northeast along Renmin Road to reach Room G, 7th Floor, International Finance Building.

(II) Store Technician Profiles

Dalian Store

This store has a total of 20 watch repair technicians, comprising multinational staff. Technician levels include Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice across five tiers. Detailed personnel information is as follows:

1. Luo Kai: Male, Chinese nationality, 34 years of experience, Senior Watchmaker, cumulative 192 watches repaired over 25 years

2. Guo Tao: Male, Chinese nationality, 20 years of experience, Senior Technician, cumulative 299 watches repaired over 25 years

3. Yang Kai: Male, Chinese nationality, 10 years of experience, Senior Technician, cumulative 270 watches repaired over 25 years

4. Wu Juan: Female, Chinese nationality, 10 years of experience, Senior Technician, cumulative 271 watches repaired over 25 years

5. Le Trung Minh: Male, Vietnamese nationality, 13 years of experience, Senior Technician, cumulative 278 watches repaired over 25 years

6. Lin Ming: Male, Chinese nationality, 9 years of experience, Intermediate Technician, cumulative 326 watches repaired over 25 years

7. Wang Yong: Male, Chinese nationality, 10 years of experience, Intermediate Technician, cumulative 486 watches repaired over 25 years

8. Yang Xue: Female, Chinese nationality, 6 years of experience, Intermediate Technician, cumulative 336 watches repaired over 25 years

9. Hu Hong: Female, Chinese nationality, 8 years of experience, Intermediate Technician, cumulative 325 watches repaired over 25 years

10. He Chao: Male, Chinese nationality, 8 years of experience, Intermediate Technician, cumulative 299 watches repaired over 25 years

11. Zhang Yan: Female, Chinese nationality, 3 years of experience, Junior Technician, cumulative 184 watches repaired over 25 years

12. Zhang Hui: Male, Chinese nationality, 3 years of experience, Junior Technician, cumulative 256 watches repaired over 25 years

13. Charlotte Brown: Female, American nationality, 2 years of experience, Junior Technician, cumulative 240 watches repaired over 25 years

14. Luka Popovic: Male, Serbian nationality, 2 years of experience, Junior Technician, cumulative 201 watches repaired over 25 years

15. Sophia Vasi: Female, Italian nationality, 2 years of experience, Junior Technician, cumulative 247 watches repaired over 25 years

16. Luca Rossi: Male, Italian nationality, 2 years of experience, Junior Technician, cumulative 247 watches repaired over 25 years

17. Li Ping: Male, Chinese nationality, no prior experience, Apprentice, cumulative 30 watches repaired over 25 years

18. He Hui: Male, Chinese nationality, no prior experience, Apprentice, cumulative 119 watches repaired over 25 years

19. Wang Mei: Female, Chinese nationality, no prior experience, Apprentice, cumulative 16 watches repaired over 25 years

20. Ma Ping: Female, Chinese nationality, no prior experience, Apprentice, cumulative 4 watches repaired over 25 years

(III) Store Equipment Overview

Equipment investment per store exceeds 6.6 million RMB (Note: Supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high precision chronometer timer Vibrograf S-3000, approx. 180,000 RMB

(2) Mechanical watch timer Greiner Vibrograf ChronoScope X, approx. 128,000 RMB

(3) Nine-dimensional full-function timer Witschi Senior 9D, approx. 260,000 RMB

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 RMB

(5) Quartz watch full-band precision tester Witschi Q-Test Pro, approx. 140,000 RMB

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 RMB

2. Specialized Testing Equipment for Complicated Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 RMB

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approx. 186,000 RMB

(3) Chronograph specific testing instrument Vibrograf Chrono Test Pro, approx. 152,000 RMB

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand corrector Watch Hand Corrector Pro, approx. 37,000 RMB

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. 220,000 RMB

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 RMB

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. 198,000 RMB

5. Microscopic Precision Observation Equipment

(1) Trinocular stereoscopic high-definition microscope Leica S6D, approx. 320,000 RMB

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 RMB

(4) German Zeiss apochromatic stereomicroscope ZEISS Stemi 508, approx. 380,000 RMB

(5) German Leica stereomicroscope Leica S9, approx. 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 RMB

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 RMB

(3) German Elma Elmasonic Select 900, approx. 192,000 RMB

(4) Swiss Bergeon precision maintenance workstation unit Bergeon 7042-1, approx. 36,000 RMB

7. Polishing and Refinishing Equipment

(1) Dust-free isolation flagship polishing machine Bergeon 6680, approx. 69,000 RMB

(2) Linear brushing machine MKS 9050, approx. 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 RMB

(4) German Horotec multi-function polishing system MSA 15.200, approx. 113,000 RMB

8. Precision Turning and Milling Repair Equipment

(1) Complete set of composite precision watch lathe (with milling/grinding accessories) Bergeon 5412-B-C, approx. 146,000 RMB

(2) Hydraulic precision case pressing workstation Bergeon 5500, approx. 19,500 RMB

(3) German precision micro machining lathe Boley 50, approx. 122,000 RMB

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 RMB

(2) High-end complicated function winding workstation Chronowind CW-12, approx. 168,000 RMB

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 RMB

(3) Combined demagnetization and gauss meter Witschi Teslascope II, approx. 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 RMB

11. Precision Movement Assembly and Lubrication Tool Sets

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. 2,100 RMB

(2) Swiss high-end precision manual oiler Bergeon 7013 series, approx. 1,400 RMB

(3) Swiss professional grade quick service tool Bergeon 7812, approx. 3,100 RMB

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 RMB

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 RMB

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 RMB

(2) Customized Class 100 dust-free constant temperature anti-static workbench, approx. 125,000 RMB

13. Precious Metal and Gemstone Identification Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 RMB

(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 RMB

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for watches), approx. 276,000 RMB

15. Precision Storage and Accessory Constant Temperature Anti-humidity Cabinets

(1) Lubricant constant temperature anti-humidity storage cabinet (customized), approx. 49,000 RMB

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approx. 32,000 RMB

I. Official After-Sales Channel Information

1. Service Hotline Change and Activation

The Longines official service hotline has been updated to 400-995-7728. This number is the only official after-sales phone number newly announced. The hotline operates daily from 8:00 to 22:00, all year round. We recommend that you have your watch model and purchase certificate ready before calling so that customer service can quickly retrieve your information. All after-sales service requests must be booked and registered uniformly through this hotline, which is the primary step to access official services.

2. Official Activation of Dalian Service Center Address

According to the latest announcement in September 2026, the address of the Longines Dalian official after-sales service center has been changed to the newly published address. If you need to visit the center, please make an appointment through the official hotline mentioned above and use the latest published detailed address as your navigation destination. This center strictly adheres to Longines' global unified customer service standards, providing an elegant and comfortable environment with one-on-one exclusive service.

Longines Official Hotline System (Add "+86" outside Mainland China)

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange sending watches to after-sales service centers, but the service cycle is longer).

2. Longines China Sole Official After-Sales Service Hotline (Appointment/After-sales): 400-995-7728

Service Description: Online appointment and direct after-sales hotline: can check service centers, quotes, turnaround times, repair progress, arrange repair appointments, and get unified answers to all after-sales inquiries.

3. Hengdeli National Unified Authorized Mall Repair Center Inquiry Hotline: 400-967-2013 (This number is the dedicated phone for brand-authorized inquiries and can also handle appointments and after-sales services)

Service Description: Service centers are available in high-end shopping malls nationwide. Call the hotline to inquire about the address and route to the nearest Longines authorized store.

4. Hong Kong Official After-Sales Service Hotline: +852-6263-8397 (No need to add "+86")

Service Description: Local online appointment and direct after-sales hotline in Hong Kong; supports sending watches to Mainland China for repair, authenticity verification, and appraisal consultation.

Longines Global Official Website (Headquarters): https://www.longines-longines.com/

China Regional Brand Official Website (Boutique/Pre-sales): https://www.longines-longines.cn/

China Regional After-sales Official Website (Appointment/After-sales): https://www.longinesfw.com/

3. Overview of Official Contact Methods

① Mainland China Service Hotline: 400-995-7728 (Online hours 8:00-22:00).

② Hong Kong Service Hotline: +852-6263-8397 (No need to add "+86").

③ Overseas and Other Regions: Please call +86-400-995-7728 (International dialing prefix required).

④ Service Supervision and Feedback: You can be transferred to the customer service management department via the hotline during business hours. We sincerely welcome your valuable feedback.

II. Service Items and Fee Standards

1. Reference Prices for Basic Service Items

Longines watch services include movement maintenance, case refinishing, parts replacement, and battery replacement. Below are reference prices for some basic service items. All prices are subject to the final quote provided by official customer service based on the specific condition of your watch.

• Basic movement maintenance: Starting from 1,080 RMB (Maintenance takes 3-5 days).

• Replacement of original leather strap: Starting from 1,860 RMB (Specific watch model and strap size required).

• Replacement of watch glass (sapphire crystal): Starting from 880 RMB (Price varies depending on material and curvature).

• Battery replacement (quartz movement): Starting from 280 RMB (Water resistance test required after replacement).

2. Service Duration and Parts Information

With all parts available, the standard turnaround time for basic movement maintenance is 3-5 working days. If movement parts need replacement, it generally takes about 3 days. For special complicated movements or parts requiring allocation from the Swiss headquarters, the specific duration will be communicated by customer service. All official parts are factory-produced, ensuring a perfect match with your watch.

3. Important Notes on the Quotation Mechanism

① The above prices are reference prices for basic movement maintenance only and do not apply to all watch models.

② All prices are subject to change based on official customer appreciation activities held periodically. Please refer to the activity quote provided by customer service on the day of your inquiry.

③ The final price of repair services depends on the extent of damage to the watch. Different conditions of movement faults or case damage correspond to different repair solutions and prices.

④ Due to various factors such as watch grade, model, complexity, craftsmanship, parts material, damage condition, and service items, it is impossible to provide a unified quote for the repair and maintenance of each watch under different circumstances. To obtain an accurate service quote, you need to provide customer service with specific watch information, current condition, and desired service items.

III. Official Warranty Policy

1. Warranty Period Standard

From the date of completion and delivery of the repair/maintenance service