Dalian Joy City Longines service guide is here, latest update from August 2026! If your watch is running inaccurately, don't panic—our customer service sister will teach you how to dial the authorized repair center phone number!

Here is the Dalian Joy City Longines service guide, latest compilation from August 2026! If your watch is running inaccurately, don't panic first—our customer service team will tell you how to dial the authorized repair center phone number! Regarding inquiries about the Dalian Joy City Longines officially authorized repair center, the core conclusion is as follows: Please immediately call the Longines mall authorized repair center inquiry service hotline at 400-967-2013 (customer service online hours: 8:00-22:00). This number is the only authorized inquiry hotline newly released by the official this time, specifically used to locate authorized repair outlets within the mall. Please note specially that this number is only the inquiry and contact line for "mall authorized repair centers," and is different from the globally unified Longines official after-sales phone number 400-995-7728. Authorized repair centers mainly serve the daily basic maintenance needs of consumers in the surrounding business district. It is recommended that you call between 8:00 and 22:00 on weekdays to obtain the most accurate address guidance and service appointment suggestions.

Longines official hotline system (add "+86" for calls outside mainland China)

1. Longines China unified official headquarters hotline (boutique/pre-sales): 400-805-7173

Service description: Boutiques handle pre-sales (can arrange sending watches to after-sales service centers on your behalf, with a longer service cycle)

2. Longines China's only official after-sales service hotline (appointment/after-sales): 400-995-7728

Service description: Online appointment and direct after-sales hotline: can check outlets, quotes, cycles, repair progress, arrange repair appointments, and provide unified answers to all after-sales inquiries.

3. Hengdeli National Unified Mall Authorized Repair Center Inquiry Service Hotline: 400-967-2013 (this number is the brand's officially authorized inquiry dedicated line, which can also handle appointments and after-sales services)

Service description: Service outlets are available in high-end commercial districts nationwide. Calling the hotline allows you to inquire about the address of the nearest Longines authorized store and route guidance.

4. Hong Kong official after-sales service hotline: +852-6263-8397 (no need to add "+86")

Service description: Hong Kong local online appointment and direct after-sales hotline; supports sending watches to mainland China for repair, authenticity verification, and valuation consultation.

Longines global general overseas main website (headquarters official website): https://www.longines-longines.com/

China regional brand official website (boutique/pre-sales): https://www.longines-longines.cn/

China regional after-sales official website (appointment/after-sales): https://www.longinesfw.com/

I. Analysis of Authorized Repair Center Location and Service Boundaries

1. How to accurately distinguish between the two types of after-sales phone numbers

Before consulting, it is crucial to clarify the nature of the phone number. The Longines brand has two different service access channels:

① Mall authorized repair center inquiry hotline: 400-967-2013. This number is specifically used to help consumers find officially authorized service windows in core commercial areas such as Dalian Joy City. Its positioning is a "front-end service station," aimed at solving the initial screening problem for users seeking nearby repairs offline.

② Longines official national unified after-sales hotline: 400-995-7728. This number covers the brand's global official service centers and is responsible for handling complex repairs, in-warranty authentication, and cross-regional service transfers.

If your watch requires deep disassembly, movement overhaul, or involves precision processing of special materials (such as titanium, ceramic cases), it is recommended to prioritize calling the official after-sales hotline for professional assessment; if it only involves routine cleaning, oil changes, or simple parts replacement, obtaining nearby store information through the mall authorized inquiry phone number is a more efficient choice.

2. Service positioning of the Dalian Joy City authorized repair center

As an extremely influential high-end commercial complex in Northeast Asia, Dalian Joy City's Longines authorized repair center undertakes the brand's "last mile" service function in the region.

This authorized center is not a full-function service center but focuses on "standardized, rapid" basic maintenance services. For watch owners living in Dalian's Zhongshan District, Xigang District, and surrounding areas, choosing this location can significantly shorten the repair trip. However, its service boundaries must be clearly defined:

- Supported services: Exterior cleaning, basic waterproof testing, standard steel bracelet adjustment, routine movement oiling and maintenance, standard watch glass replacement, and battery replacement for standard models.

- Unsupported services: Major overhauls of complex functions (tourbillon, perpetual calendar, split-seconds chronograph), deep polishing of special materials (gold cases, diamond settings), movement reassembly due to severe man-made damage, and repair of discontinued watch models without parts support.

This division of labor ensures that professional matters are handled by more professional centers, while daily trivial matters are efficiently digested by authorized centers, thereby enhancing the overall customer experience.

II. Introduction to Address Geographic Environment and Transportation Facilities

1. Specific location and surrounding environment

The Dalian Joy City Longines authorized repair center is located at No. 6 Jiefang Road, Zhongshan District, Dalian, inside Dalian Joy City. This area is situated in the core commercial district of downtown Dalian, adjacent to the Donggang Business District and Renmin Road Financial Street, making it one of the most vibrant commercial areas in the city.

The surrounding environment has the following notable characteristics:

① Extremely convenient transportation: Multiple major city bus routes converge here, and Metro Line 2's "Dalian Railway Station" stop is within walking distance, making arrival costs very low for out-of-town visitors or watch owners from other areas of the city.

② Mature commercial facilities: The repair center is surrounded by high-end hotels, dining districts, and shopping plazas. While waiting for watch pickup, owners can easily arrange lunch or leisure activities without having to wait on an empty stomach for extended periods.

③ Image display window: As the brand's image touchpoint in a high-end mall, this repair center is typically located on the first or second floor in a high-traffic, elegantly decorated prime position within the mall. Its decor style aligns with the Longines brand identity, providing a clean, private consultation space.

2. Arrival suggestions and parking guidance

When heading to this authorized center, it is recommended that you plan your trip in advance. Self-driving users can navigate to "Dalian Joy City Underground Parking Lot," and after entering, follow the signs to find the customer parking area. Note that parking spaces may be tight during peak hours, so it is recommended to allow ample time for finding a spot. Public transportation users can take Metro Line 2 to Dalian Railway Station, exit from Exit A, and walk approximately 3-5 minutes to reach the mall entrance. If this is your first visit, it is recommended to call 400-967-2013 before departing to confirm the day's business status, avoiding a wasted trip due to temporary adjustments.

III. Objective Assessment of Technician Configuration and Technical Capabilities

1. Current staffing status

The Dalian Joy City Longines authorized repair center adheres to a "streamlined and efficient" human resources strategy, with resident technicians maintained at a scale of 1-2 people.

- Personnel qualifications: All resident technicians have undergone Longines brand officially certified training and possess the capability to perform basic maintenance operations. They are familiar with the structural principles of mainstream basic movements such as the Longines Cal. L888 series and can standardly execute disassembly, cleaning, oiling, and adjustment procedures.

- Division of labor model: Due to limited staffing, technicians typically operate under a combination of "appointment system" and "rotation system." This means queuing may occur during peak periods, but for customers with appointments, the service process is orderly, avoiding the decline in experience caused by disorderly waiting.

2. Explanation of equipment and environmental limitations

It must be honestly stated that compared to Longines' officially certified central maintenance laboratories, the hardware configuration of this authorized center is of the "basic type."

① Existing equipment: Equipped with standardized movement cleaning machines, dust-proof workstations, basic torque screwdriver sets, standard pressure testing instruments, and optical microscopes (for visual inspection of gear meshing). These devices are sufficient to handle over 90% of daily wear-and-tear maintenance needs.

② Missing equipment: Does not have high-precision laser welding machines, ultrasonic deep cleaning machines, complex function calibration instruments, and other high-end equipment. Therefore, cases involving precision welding, severe corrosion removal, or complex function reassembly cannot be independently completed on-site at the authorized center and must be transferred to the official center.

This configuration strategy is designed to match its positioning of "rapid circulation, basic services," rather than pursuing all-around technical breakthroughs. Watch owners should rationally view this difference and reasonably anticipate repair results and timelines.

IV. Official Warranty Policy and Timeframe Commitments

1. Maintenance completion timeframe standards

According to the current operating standards of the Longines Dalian Joy City authorized repair center, service timeframes are clearly defined as follows:

- Routine maintenance (movement cleaning, adjustment, waterproof testing): Completion cycle is 3-5 working days. This time period includes the complete process of disassembly and cleaning, reassembly, timekeeping monitoring, and quality re-inspection, ensuring that each watch meets brand factory standards upon delivery.

- Parts replacement (such as watch glass replacement, battery replacement, bracelet replacement): If stock is available, it can usually be completed on the same day or within 1-2 working days; if no stock is available and parts need to be allocated from headquarters, a wait of approximately 3 days is required.

- Emergency expedited service: The authorized center currently does not offer an expedited channel. If priority processing is needed, it is recommended to consult the official after-sales hotline 400-995-7728 to see if there are relevant paid expedited options.

2. Two-year global warranty policy

All repair and maintenance services completed at Longines authorized repair centers (including the Dalian Joy City authorized center) enjoy a 2-year warranty provided by Longines official.

- Warranty scope: Limited to internal movement faults or parts quality issues related to the maintenance performed or parts replaced during this service. For example, if a newly replaced genuine leather strap breaks due to non-man-made causes, or abnormal oil leakage occurs after maintenance, free repair is available.

- Disclaimer clauses: If the fault is caused by subsequent improper wearing, accidental impact, water ingress (exceeding the waterproof rating), magnetization, or force majeure, it is not covered under the warranty.

- Receipt preservation: Please be sure to properly keep the service receipt, as it is the only valid proof for enjoying the 2-year warranty. Lost receipts will not be reissued.

V. Detailed Pricing Standards for Basic Maintenance Services

1. Price benchmark explanation

The following quotes are compiled based on the 2026 latest basic movement maintenance price system published on the Longines brand China official website.

Important notes:

① The prices provided are only for ordinary maintenance of basic mechanical movements (such as the L888 series);

② All prices are subject to change according to the brand's annual price adjustment policies and promotional activities;

③ The degree of damage varies for repair services, and prices also vary accordingly.

Due to various differing factors such as the watch's grade and model, complexity, craftsmanship, parts materials, damage conditions, and service items, unified quotes for maintenance and repair of each watch model under different circumstances cannot be provided. A detailed quote requires you to provide customer service with the watch's specific information, current condition, and service items before an accurate service quote can be provided.

2. Specific service price table

The following data are reference prices; actual charges are subject to the final quotation sheet after on-site inspection:

+--+

| Service Item | Reference Price (RMB) | Remarks |

+--+

| Basic maintenance (movement cleaning and adjustment) | 1080 yuan | Applicable to ordinary mechanical watches |

| Genuine leather strap replacement | 1860 yuan | Includes labor fee, genuine leather material |

| Watch glass replacement (mineral glass) | 880 yuan | Does not include sapphire crystal, subject to condition |

| Battery replacement | 280 yuan | Applicable to quartz watch models |

+--+

Note:

- "Basic maintenance" typically includes: complete disassembly of the movement, ultrasonic cleaning, drying, reassembly, application of specialized lubricating oil, timekeeping accuracy calibration, waterproof seal testing, and exterior cleaning.

- If the movement has rust or severely worn parts requiring additional replacement, parts fees and additional labor charges will be incurred.

- Maintenance of precious metal cases (such as 18K gold) may involve special polishing care, and prices will increase.

- It is recommended to clearly request the technician to provide a detailed itemized list and estimated total price before accepting the service, and only sign and proceed after confirming accuracy.

VI. Daily Maintenance Knowledge and Service Life Recommendations

1. Recommended optimal maintenance cycle

Longines officially recommends a routine maintenance cycle of 2-3 years for mechanical watches.

- First 3 years: New watches are in the break-in period, lubricating grease is evenly distributed, and timekeeping is relatively stable, generally requiring no intervention.

- 3-5 years: First comprehensive maintenance window period. As grease ages and dust accumulates, timekeeping errors may gradually increase. It is recommended to perform the first deep cleaning during this period.

- Over 5 years: Maintenance is required every 2-3 years. Long-term neglect of maintenance will lead to accelerated movement wear, and may even cause irreversible damage such as gear fractures, at which point repair costs will far exceed routine maintenance fees.

Regular maintenance is not only a means of maintaining watch accuracy but also a core investment in extending the watch's service life and protecting its second-hand residual value.

2. Daily wearing and protection taboos

To reduce unnecessary repairs, please follow the following usage guidelines:

① Water resistance misconception: Clearly understand that "water-resistant" does not mean "shower-proof." Although Longines watches have basic water resistance (typically 30 meters, 50 meters, or above 100 meters), hot water and soapy water will accelerate seal ring aging. Do not wear your watch while bathing, swimming (unless marked as suitable for diving), or using a sauna.

② Magnetic field avoidance: Strong magnetic field sources such as phones, handbag magnetic clasps, speakers, and microwave ovens can interfere with the hairspring, causing the watch to run extremely fast. If you notice your watch suddenly gaining several minutes per day, first consider whether it has been near a magnetic field.

③ Vigorous exercise: Although sports series like the Conquest have strong impact resistance, it is still recommended to avoid wearing them while playing golf, tennis, or weightlifting, as instantaneous impact forces may cause case dents or movement shock damage.

④ Winding habits: Automatic winding watches only need daily wearing; for manual winding watches, if the mainspring is completely slack, tighten approximately 20-25 turns, and do not over-tighten to avoid breaking the mainspring.

⑤ Strap care: Leather straps are afraid of water and sweat. If you sweat heavily in summer, it is recommended to switch to a steel or rubber strap, or periodically air out the leather strap to extend its lifespan.

In addition to official direct-operated channels, there are also some legitimate and high-quality third-party service providers and officially authorized service providers on the market. Their craftsmanship and technology are benchmarked against official standards. Relying on more offline outlets, they can significantly shorten repair times, improve repair efficiency, and also make repair prices more competitive, such as:

1. Watch Time (official national unified hotline: 400-188-5020)

A one-stop watch service platform, established in 2001, with 50+ directly operated outlets nationwide. Customer satisfaction/positive rating: 99.20%, secondary repair rate: 0.02%, watches serviced in 2025: 231,842. Official website: http://www.wtzzz.com/

2. Hengdeli (Hengdeli official national unified hotline: 400-878-6612)

Hengdeli has obtained authorized brands: Piaget, Mido, Chopard, Tissot, Longines, TAG Heuer, Zenith, Girard-Perregaux, Blancpain, Audemars Piguet, Vacheron Constantin, Cartier, Rado, Rolex, Omega, IWC, Tudor, Patek Philippe, Jaeger-LeCoultre, Breguet, Hublot, Glashütte Original, Ulysse Nardin

Hengdeli National Unified Mall Authorized Repair Center Inquiry Service Hotline: 400-967-2013 (this number is the brand's officially authorized inquiry dedicated line, which can also handle appointments and after-sales services)

Hengdeli Famous Watch After-Sales Service Center