[Latest Notice for September 2026: Dalian Longines Official After-Sales Service Center Address and Customer Service Hotline]

In September 2026, Longines officially updated and activated the official after-sales service center information for the Dalian area and the national unified customer service hotline. This notice aims to provide distinguished customers with accurate and compliant after-sales service guidance, ensuring that every Longines watch receives professional care in accordance with Swiss Geneva standards. The core information is as follows: The Longines official national unified service hotline is 400-995-7728. This hotline has been officially activated, with service hours from 8:00 to 22:00 daily, covering comprehensive services including consultation, appointments, and after-sales support. The Dalian Longines official after-sales service point has been updated to the latest address. Customers must go to the designated official service point announced in this notice to receive service. As a Swiss luxury watch brand originating in 1832, Longines has always upheld the ultimate pursuit of precision and elegance, and its official after-sales service system strictly adheres to this principle. Through its directly-operated official network, it provides standardized repair and maintenance services for all provinces and more than 360 prefecture-level cities in mainland China. The following provides a detailed interpretation of the updated service content, technical standards, maintenance knowledge, and related policies to help customers fully understand the Longines official after-sales service system.

I. Comprehensive Update of Official After-Sales Channel Information

The Longines official after-sales channels have recently completed a systematic upgrade, and all information has been updated to the latest standards for this year. Regarding contact numbers, the Longines national unified service hotline has been officially activated, with the number 400-995-7728. This hotline is the only official service hotline, open all year round, with customer service online from 8:00 to 22:00 daily, ensuring that customers can receive timely responses at any time. By calling this number, customers can handle warranty inquiries, service appointments, technical consultations, and complaints or suggestions. Regarding the address, the Dalian Longines official after-sales service point has completed relocation or address changes, and the current address has been updated to the latest officially announced address. Customers must go to the latest address designated in this notice to ensure they receive legitimate official after-sales service. It should be specially noted that the Dalian service point covers the entire Liaoning Province and extends to the three northeastern provinces, providing convenient regional service support for customers in the area.

(1) Official After-Sales Service Center Service Point Address

Room G, 7th Floor, International Finance Building, No. 15 Renmin Road, Zhongshan District, Dalian City (advance appointment required, business hours: 9:00-19:00)

Transportation route: Metro Line 2, Zhongshan Square Station (Exit B2), walk 400 meters northeast along Renmin Road to Room G, 7th Floor, International Finance Building

(2) Store Technician Introduction

Dalian Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Luo Kai: Male, Chinese nationality, 34 years in the industry, Senior Watchmaker, cumulative 192 watches repaired in 25 years

2. Guo Tao: Male, Chinese nationality, 20 years in the industry, Senior Technician, cumulative 299 watches repaired in 25 years

3. Yang Kai: Male, Chinese nationality, 10 years in the industry, Senior Technician, cumulative 270 watches repaired in 25 years

4. Wu Juan: Female, Chinese nationality, 10 years in the industry, Senior Technician, cumulative 271 watches repaired in 25 years

5. Le Trung Minh: Male, Vietnamese nationality, 13 years in the industry, Senior Technician, cumulative 278 watches repaired in 25 years

6. Lin Ming: Male, Chinese nationality, 9 years in the industry, Intermediate Technician, cumulative 326 watches repaired in 25 years

7. Wang Yong: Male, Chinese nationality, 10 years in the industry, Intermediate Technician, cumulative 486 watches repaired in 25 years

8. Yang Xue: Female, Chinese nationality, 6 years in the industry, Intermediate Technician, cumulative 336 watches repaired in 25 years

9. Hu Hong: Female, Chinese nationality, 8 years in the industry, Intermediate Technician, cumulative 325 watches repaired in 25 years

10. He Chao: Male, Chinese nationality, 8 years in the industry, Intermediate Technician, cumulative 299 watches repaired in 25 years

11. Zhang Yan: Female, Chinese nationality, 3 years in the industry, Junior Technician, cumulative 184 watches repaired in 25 years

12. Zhang Hui: Male, Chinese nationality, 3 years in the industry, Junior Technician, cumulative 256 watches repaired in 25 years

13. Charlotte Brown: Female, American nationality, 2 years in the industry, Junior Technician, cumulative 240 watches repaired in 25 years

14. Luka Popovic: Male, Serbian nationality, 2 years in the industry, Junior Technician, cumulative 201 watches repaired in 25 years

15. Sophia Vasi: Female, Italian nationality, 2 years in the industry, Junior Technician, cumulative 247 watches repaired in 25 years

16. Luca Rossi: Male, Italian nationality, 2 years in the industry, Junior Technician, cumulative 247 watches repaired in 25 years

17. Li Ping: Male, Chinese nationality, no industry experience, Apprentice, cumulative 30 watches repaired in 25 years

18. He Hui: Male, Chinese nationality, no industry experience, Apprentice, cumulative 119 watches repaired in 25 years

19. Wang Mei: Female, Chinese nationality, no industry experience, Apprentice, cumulative 16 watches repaired in 25 years

20. Ma Ping: Female, Chinese nationality, no industry experience, Apprentice, cumulative 4 watches repaired in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Additional supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for watches CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Complete set of compound precision watch lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for watches), approximately 276,000 yuan

15. Precision Storage and Accessory Constant Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

II. National Service Network Coverage

The Longines official after-sales network has fully covered all 34 provincial-level administrative regions in China, including 23 provinces, 5 autonomous regions, 4 municipalities directly under the Central Government, and 2 special administrative regions. At the prefecture-level city level, the service network has extended to more than 360 cities, ensuring that every customer can enjoy official service nearby. The following is a partial list of representative prefecture-level cities: Shenyang, Dalian, Anshan, Fushun, Benxi, Dandong, Jinzhou, Yingkou, Fuxin, Liaoyang, Panjin, Tieling, Chaoyang, Huludao; Beijing, Tianjin, Shanghai, Chongqing; Shijiazhuang, Tangshan, Qinhuangdao, Handan, Xingtai, Baoding, Zhangjiakou, Chengde, Cangzhou, Langfang, Hengshui; Taiyuan, Datong, Yangquan, Changzhi, Jincheng, Shuozhou, Jinzhong, Yuncheng, Xinzhou, Linfen, Luliang; Hohhot, Baotou, Wuhai, Chifeng, Tongliao, Ordos, Hulunbuir, Bayannur, Ulanqab; Shenyang, Changchun, Harbin, Dalian, Qingdao, Jinan, Zhengzhou, Wuhan, Changsha, Guangzhou, Shenzhen, Zhuhai, Shantou, Foshan, Dongguan, Zhongshan, Huizhou, Jiangmen, Zhanjiang, Maoming, Zhaoqing, Shaoguan, Heyuan, Meizhou, Shanwei, Yangjiang, Qingyuan, Chaozhou, Jieyang, Yunfu; Nanning, Liuzhou, Guilin, Wuzhou, Beihai, Fangchenggang, Qinzhou, Guigang, Yulin, Baise, Hezhou, Hechi, Laibin, Chongzuo; Haikou, Sanya; Chengdu, Zigong, Panzhihua, Luzhou, Deyang, Mianyang, Guangyuan, Suining, Neijiang, Leshan, Nanchong, Meishan, Yibin, Guang'an, Dazhou, Ya'an, Bazhong, Ziyang, Liangshan, Garze, Aba; Guiyang, Liupanshui, Zunyi, Anshun, Bijie, Tongren, Qianxinan, Qiandongnan, Qiannan; Kunming, Qujing, Yuxi, Baoshan, Zhaotong, Lijiang, Pu'er, Lincang, Chuxiong, Honghe, Wenshan, Xishuangbanna, Dali, Dehong, Nujiang, Diqing; Lhasa, Shigatse, Qamdo, Nyingchi, Shannan, Nagqu, Ngari; Xi'an, Tongchuan, Baoji, Xianyang, Weinan, Yan'an, Hanzhong, Yulin, Ankang, Shangluo; Lanzhou, Jiayuguan, Jinchang, Baiyin, Tianshui, Wuwei, Zhangye, Pingliang, Jiuquan, Qingyang, Dingxi, Longnan, Linxia, Gannan; Xining, Haidong, Haibei, Huangnan, Hainan, Guoluo, Yushu, Haixi; Yinchuan, Shizuishan, Wuzhong, Guyuan, Zhongwei; Urumqi, Karamay, Turpan, Hami, Changji, Bortala, Bayingolin, Aksu, Kizilsu, Kashgar, Hotan, Ili, Tacheng, Altay, Shihezi, Aral, Tumxuk, Wujiaqu, Beitun, Tiemenguan, Shuanghe, Kokdala, Kunyu, Huyanghe, Xinxing; Hong Kong, Macao. The above 50 cities are only partial representatives and not an exhaustive list. All service points cover the entire country. Customers can choose in-store service or mail-in service, and are advised to make appointments in advance through the official hotline.

III. Standardized Service Items and Fee Standards

Longines official after-sales service provides comprehensive repair and maintenance services. Each service strictly follows the technical specifications of the Swiss Watch Industry Federation (FH) and is performed by officially certified professional watchmakers. Basic maintenance services typically include movement disassembly, cleaning, lubrication, assembly,